Frequently asked questions
Can I choose the day and time of delivery?
Inside Kuwait, yes. You pick the date and the slot in the cart: 10am to 4pm, or 4pm to 10pm. We deliver every day of the week.
Can it arrive today?
Often, yes. Order before 5pm and pick a slot that is still about two hours away. After that, the earliest we can deliver is the next day.
When is delivery free?
Delivery is free on orders over 50 KD. If your order is under that, you will see the delivery cost in the cart before you pay.
Do you deliver outside Kuwait?
Yes, to Saudi Arabia, the UAE, Qatar, Bahrain and Oman. It takes 3 to 7 working days. Outside Kuwait we cannot set a delivery day or a time slot.
Is the wrapping included?
No. Wrapping is something you add if you want it: 3.000 KD, or 5.000 KD for the OYSA signature wrap. You choose it in the cart.
Can I add a message?
Yes, and it costs nothing. There is a message field in the cart, and your words go with the gift. If you also want a physical card, a Cards Kuzama card is 6.000 KD.
Will the person see what I paid?
Only if you want them to. You can choose to hide the price, and the order arrives with no price on it.
How do the gift cards work?
You choose the amount and the design, and it arrives by email. Send it straight to the person, or to yourself to pass on later. It never expires, and it works on anything in the store.
Can I put the gift together myself?
Yes. Choose the pieces you want, add the OYSA gift box and the wrap, and we assemble it here before it goes out.
What happens in the workshops?
We run collage, matcha, tea-leaf painting and tin box decorating. Each session has its own date, and you book it the same way you buy anything else on the site.
Can a gift be returned or exchanged?
If it arrives damaged or is not what you ordered, message us on WhatsApp and we will put it right. For anything else, write to us before you send anything back and we will tell you what we can do.
How do I reach a person?
Message us on WhatsApp. Someone from OYSA reads it and answers you.